We value our customers and strive to provide the best quality products. Please read our refund policy carefully before making a purchase.
1. Eligibility for Refund:
- Refunds are only applicable for defective or damaged products.
- To be eligible, the product must be unused, sealed, and in the original packaging.
- Requests for refunds must be made within 7 days of receiving the product.
2. Non-Refundable Products:
- We do not offer refunds for products that have been used, opened, or tampered with.
- Refunds are not applicable for promotional or discounted items.
3. Refund Process:
- To request a refund, customers must email us at info@pureglowery.com with proof of purchase and a detailed description of the issue.
- Include clear photos of the product and its packaging to validate your claim.
- Once your request is reviewed and approved, we will initiate the refund process.
4. Shipping Costs:
- Customers are responsible for shipping costs to return the product unless the product was defective or damaged upon arrival.
- Shipping costs are non-refundable.
5. Refund Timeline:
- Approved refunds will be processed within 7-10 business days after we receive the returned product.
- Refunds will be issued to the original payment method used during the purchase.
6. Exchange Policy:
- Exchanges are only applicable for defective or damaged products.
- To request an exchange, follow the same process as refunds.
7. Contact Information:
- For refund or exchange inquiries, please contact our customer support team at info@pureglowery.com or call us at [Your Phone Number].
8. Changes to the Refund Policy:
- We reserve the right to modify or update this policy at any time without prior notice.
- The revised policy will be effective immediately upon posting on our website.
By purchasing from our website, you agree to this refund policy.
Please contact us at info@pureglowery.com for refund.